Delivery/Return Information
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Shipping All prices are quoted at checkout. Returns Burnt Thumb Group Ltd does
not accept returns except where the basis of the return is covered by the
Consumers Guarantees Act or Fair Trading Act. If you think that you have a valid reason
to return under the policies described below please contact us before sending
your order. If you don't contact us first it could delay your request or
result in your claim being rejected. Refunds In the unlikely event a product you have
purchased from Burnt Thumb Group Ltd becomes
faulty, we are committed to meeting our obligations under the New Zealand
Consumer Guarantees Act 1993 (CGA). The New Zealand Consumer Guarantees Act
1993 is legislation that outlines the guarantees and rights of both the
seller and consumer for products and services sold. Under the CGA, products sold by us must
be safe, of acceptable quality, fit for the purpose they have been purchased for,
match the description given, match the sample or demonstration model and be
of acceptable condition when received by you; The CGA guarantees are in addition to any
other warranty offer(s) provided by the manufacturer; The CGA does not apply where the product
has been misused, broken or improperly operated. In respect of products that are supplied
by us: If a product that is does not meet one of
the guarantees detailed above or cannot be repaired within a reasonable
period of time, we will replace the product with an identical product type.
In the event a repair or replacement is not a viable option, or the repair
cannot be carried out within a reasonable period of time, Burnt
Thumb Group Ltd will refund you the original
purchase price in the manner it was originally paid for. If your returned product is still within
the manufacturer's warranty period, and after assessment is found to have a
manufacturing fault, the repair and all associated costs will be free of
charge; If the product is outside of the manufacturer's
warranty period, but the fault is found to be a manufacturing fault this will
be remedied in accordance with the CGA; or If the product is outside of the
manufacturer's warranty period, and the fault found on assessment is not a
manufacturing fault, the cost of assessment and repair will be payable by the
customer. If you feel that your purchase has a
fault please contact us, using the Returns page including as much
detail as possible so that we can assess the problem and advise you of a
solution. This could be a repair, replacement or refund. We reserve the right
to provide the best possible solution based on availability of stock. Delivery charges and other fees incurred will not be
refunded. Exchange We make every effort to make sure our product
descriptions are as detailed as possible and that includes sizing and colour
guides for the type of product. Please choose carefully as we are unable to
exchange product once you've received your order unless we, or the Merchant,
have made a genuine mistake in our description (and yes, it can happen) or
where your request to exchange is covered by the Consumers Guarantees Act or
Fair Trading Act. If you think you have a case for a
genuine exchange request then please contact us, using the Returns
page, before sending your order back to us as it may get declined and
returned to you. Please note products returned for an exchange must be in a
resalable condition with packaging intact and all labels etc. returned
with the item. You can contact us by: E-mail enquiries@burntthumbgroup.co.nz Privacy Disclosure In order to seek a remedy under the
Consumer Guarantees Act Burnt Thumb Group Ltd may need to collect and share your personal
information for the purposes of conducting a repair service with a third
party repair provider or supplier. Personal information may include: Your contact information, such as name,
telephone number, e-mail and residential address. Consumer Rights / Liability Nothing in these terms and conditions is
intended to have the effect of restricting or modifying your rights under the
Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other
obligations that cannot be restricted or modified by law.
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